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亚马逊Fire TV无法使用——您可以采取的措施 - Practical Tips

亚马逊Fire TV无法使用——您可以采取的措施

by Mike

如果您的亚马逊Fire TV或Fire TV Stick无法使用,可能是设备本身或电视的问题。我们将向您展示如何解决这个问题。

解决亚马逊Fire TV Stick的问题

  • 重启:按住遥控器上的选择和播放按钮几秒钟,直到Fire TV重启。这通常可以解决许多问题。
  • 电源:如果重启不起作用,请拔下Fire TV的电源线。大约10秒后重新连接设备。
  • Wi-Fi:如果内容无法加载,通常表明您的Wi-Fi连接存在问题。此外,请短暂断开路由器的电源,然后重新连接。

Amazon Fire TV不再工作——更多提示

  • 解决方案:如果未显示图像,请按住遥控器上的“向上”和“返回”按钮,等待几秒钟。Fire TV将尝试找到正确的分辨率。此过程大约需要30秒。
  • 应用程序:应用程序有时也会出现问题。在“设置”中打开“应用程序”,选择“管理所有已安装的应用程序”。选择所需的应用程序,然后选择“删除数据”、“清除缓存”和“强制停止”选项。
  • 电缆:HDMI电缆也可能出现故障。如果电视仍然黑屏,请尝试使用另一根HDMI电缆。

紧急情况下:完全重置Amazon Fire TV

  • 重置:在“设置”中打开“系统”类别,然后选择底部的“恢复出厂设置”选项。这将删除Fire TV上的所有内容和设置。
  • 退货:如果您在使用Fire TV时仍遇到问题,可以在购买后12个月内退货并更换新机。

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