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If your Amazon Fire TV or Fire TV Stick is no longer working, this may be due to the device itself or the TV. We’ll show you how to solve the problem.
Solving problems with the Amazon Fire TV Stick
- Restart: Press and hold the Select and Play buttons on the remote for a few seconds until the Fire TV restarts. This usually solves many problems.
- Power: If the restart does not work, unplug the Fire TV’s power cable. Then reconnect the device after about 10 seconds.
- Wi-Fi: If the content is not loading, there is usually a problem with your Wi-Fi connection. Also, briefly disconnect your router from the power and then reconnect it.
Amazon Fire TV is no longer working – more tips
- Resolution: If no image is displayed, press and hold the “Up” and “Back” buttons on the remote control and wait a few seconds. The Fire TV will then try to find the correct resolution. This process takes about 30 seconds.
- Apps: Applications also occasionally cause problems. Open “Applications” in “Settings” and select “Manage all installed applications”. Find the desired app and select the option “Delete data”, “Clear cache” and “Force stop”.
- Cable: There may also be a fault in the HDMI cable. If the TV remains black, try another HDMI cable.
In an emergency: Reset Amazon Fire TV completely
- Reset: Open the “System” category in the “Settings” and select the “Factory Reset” option at the bottom. This will delete all content and settings on the Fire TV.
- Return: If you continue to experience issues with your Fire TV, you can return it and get a new one for up to 12 months after purchase.
