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If you want to contact UPS customer service, you can use the hotline. But a virtual assistant can also answer your questions
Contacting UPS customer service – how to reach the hotline
If you have any questions about your parcels, UPS Customer Service is the right place to go. You can reach the employees of the parcel service via the hotline as well as by e-mail. No matter which of the contact options you choose, one thing applies to all of them: before you contact the UPS staff, look up the shipment number and, if necessary, the customer number.
- You can reach UPS customer service by phone at 1-888-742-5877, Monday through Friday between 7:00 a.m. and 7:00 p.m. and on Saturdays between 8:00 a.m. and 2:00 p.m. Please send your e-mail inquiry to customerServiceDEDE@ups.com.
- If you have a question about one or more invoices, please call 069 – 66 40 50 70. Our staff are available by telephone from Monday to Friday from 9.00 a.m. to 12.00 noon. If you send an e-mail to defcr@ups.com, you will be forwarded directly to the responsible processor.
- UPS technical customer service will help you by telephone on 069 – 66 30 80 37 between 8.30 a.m. and 6 p.m. from Monday to Friday. The e-mail address is that of the customer service: customerServiceDEDE@ups.com.
- In addition to the contact options already listed, the virtual UPS assistant is also available around the clock to provide you with help and advice.
UPS damage dashboard: You can report damage to the parcel here
If the worst-case scenario occurs and your parcel has disappeared somewhere in nirvana or damage has occurred, the claims procedure comes into play.
- To start the claims process and make a claim, first register with UPS or create a customer account. You will then, of course, have to answer a few questions about the claim. For this reason, you should have as much information ready as possible. This includes, for example, the corresponding tracking number of the parcel, the contact details of the recipient, the weight of the parcel, the contents or the damage incurred
- Processing the claim naturally takes some time. The claims dashboard is helpful. Here you are continuously informed about the current status of the processing of your claim. The claims dashboard also offers you the opportunity to interact. For example, you can submit additional documents or edit information
