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If you have any problems with your booking, it is best to contact Lufthansa customer service. You can do this both online and by telephone
Strikes, disruptions and co.: This is your responsible contact
Sometimes unforeseeable events such as storms, IT problems or strikes require a quick response. Here you will find the most important Lufthansa contacts at a glance:
- Complaints: If you would like to submit a complaint to Lufthansa, you can access the relevant form via the airline’s website:
- Rebooking, canceling, refunding: Here you will find all the options.
- Flight irregularities: This is what you can do if your flight has been postponed or canceled.
- Baggage irregularities: If you have problems with your baggage, such as loss or delay, you can find help here.
Lufthansa Service: Hotline and contact details
For feedback to which you do not need or expect an immediate response, Lufthansa has set up a separate form. You can use this to contact the airline conveniently online. Support requests, on the other hand, should be directed to the hotline.
- Questions about reservations and bookings should be directed to 069 86 799 799. The hotline is available around the clock.
- You can reach general customer service on 069 86 799 699. During the week, staff are available from 07:30 to 22:00. On Saturdays, Sundays and public holidays, customer service is available from 10:30 to 19:00. Alternatively, you can use the contact form:
- If you have a quick question, you can also use the Lufthansa chatbot.
- You can find an e-mail contact at customer.relations@lufthansa.com.
- Tip: You do not necessarily have to contact Support to change a booking. Next, we will explain how to cancel Lufthansa flights online
