Is Fruugo reputable? Things to know about the online store

Fruugo is a reputable online store where you can purchase a wide variety of goods at low prices. Nevertheless, you should consider your purchase carefully

Fruugo: Reputable online shop

Fruugo is a global online marketplace that supports e-commerce transactions in 42 countries, 31 currencies and 28 languages. The platform brings together many different merchants who sell their goods there.

• Fruugo is thoroughly reputable. The company behind the marketplace, Fruugo.COM Ltd, is registered in Companies House (United Kingdom commercial register).

• There are various opinions about Fruugo on the Internet. Some customers report positive experiences, such as fast shipping and good product quality. However, other customers have had negative experiences, such as long delivery times, poor product quality and, above all, difficulties in returning goods.

• On the German site of Trustpilot, Fruugo received an average rating of 4 out of 5 stars from over 16,000 reviews (as of 8.11.2023).

• In addition, Similarweb (an internet traffic analysis company) named the online store the fastest growing marketplace website in Germany.

• Note that Fruugo offers a wide range of products from different sellers. Therefore, there are differences in the quality and reliability of the various dealers.

Fruugo: Criticism of returns

Fruugo has been criticized above all for its returns policy. On a German help page, the online marketplace provides information on the following points:

• With Fruugo, you bear the return shipping costs unless the item was delivered faulty or damaged. This results in high costs, especially internationally, if the goods have to be returned to China, for example.

• If you have made purchases from different retailers, the items must be returned separately to the relevant retailer.

• Fruugo recommends the use of tracking and tracing with insurance for the value of the goods, and proof of shipment should be retained. Neither the company nor the retailers accept liability for items that are lost in the return shipment.

• When a return is shipped internationally, it should be marked “RETURNED” to avoid the retailer incurring customs fees upon receipt.

• A DHL parcel to China with transport insurance up to 500 euros and 5 kilograms in weight costs 45.99 euros online and 48.99 euros in-store. The return costs therefore generally exceed the price of the goods