There is a kind of customer service on Facebook that you can contact. There are various ways to get in touch with Facebook.
Facebook customer service: General questions
It should be noted that Facebook has a help section. You can visit this first to quickly resolve minor issues and questions. For example, if you have questions about registration, you will often find an answer on the first page of the help section under the suggested questions. Alternatively, you can use the search bar to enter your question or a specific word. There is no hotline that you can contact for more complicated cases. The German subsidiary is located at the following address: Facebook Germany GmbH, Caffamacherreihe 7, Brahmsquartier, 20355 Hamburg. The classic telephone customer service is not directly available at Faceook, but there are over 100 different forms that you can fill out and submit to solve your problem.
More specific questions about Facebook and what you can do
If you use a particular app, you may sometimes encounter unforeseen problems. Although many problems can be solved quickly, it first requires an idea of how to proceed. Occasionally, less common problems may arise, but they need to be solved just the same.
- You want to block your account: If you want to block or deactivate your account, which can be motivated by different reasons, you can also fill out a form to help you. There are also forms for further and more specific cases, for example, there are forms for topics such as “reporting a convicted sex offender”.
- Your account has been blocked by mistake: If you have lost access to your account, or have been involuntarily excluded from your account, there is help available. Accounts are blocked on Facebook, for example, if content is posted that violates the Facebook terms of use, if a false name is used, or if actions are repeatedly taken that violate the Facebook Community Standards and are therefore not permitted.
- You want to delete your account: If you want to delete your account because you no longer use Facebook, you can also do so by using a form.
- You want to memorialize the account of a family member or friend: If a loved one who had an account on Facebook has passed away, it can be put into a memorial state. To do this, you also need a form; you cannot contact an employee directly. If you do not want the profile to be memorialized, you can also arrange for the account to be deleted.
- Questions about games: If you have a simple question, you can usually find the answer in the Facebook help section. If the question is more extensive, you should contact the game provider to find an adequate solution.
