Alexa does not respond: What you can do now.

If Alexa suddenly stops responding and no longer makes a sound, your Amazon Echo does not necessarily have to be defective. Most of the time, you can fix the problem yourself with just a few simple steps.

First aid: Alexa no longer responds

If Alexa no longer responds, this can have various reasons. Especially the obvious sources of error are often overlooked. Therefore, if Alexa stops working, you should first check the following:

• First, make sure that Alexa can hear you. For this, there should be no bulky objects directly between you and Alexa. Test if Alexa responds when you move closer or speak a little louder.

• Test Alexa by asking, “Alexa, can you hear me?” If this doesn’t work, press and hold the action button with a dot on it and ask again.

• If Alexa is standing next to another speaker, the noise might prevent Alexa from hearing you.

• Is Amazon Echo connected to a power source? If so, test a different outlet to be sure.

• Is the power cord working? Probe it for a broken cord and replace it to be safe.

• Is Alexa set loud enough? If the LEDs respond to your voice input but no sound comes, turn Alexa louder using the buttons on the Amazon Echo. Also, make sure no other audio output is connected and check again to see if Alexa responds.

• Are the LEDs lit up? For example, a red glowing ring tells you that Alexa is muted or has no connection to the Internet. When you say the activation word “Alexa,” the ring should glow blue and turquoise.

handle problems with Amazon Echo

If Alexa is still not responding and you have not been able to identify a cause for the device to go silent, consider the following tips:

• If Alexa does not respond while you are about to start using Amazon Echo for the first time, the fault is probably in the setup. Therefore, read how to set up Alexa correctly.

• Also, restart Alexa completely. Unplug it and reconnect it to a power source after about a minute.

• Finally, check your Wi-Fi connection. Do not place Alexa too far away from the router so that the signal is not too weak. Since this WLAN error occurs relatively often, we will show you how to fix other WLAN problems with Alexa in a separate article.

• The problem could not be fixed yet? Reset Alexa to factory settings or contact Amazon customer service if it still doesn’t respond.